“We have had Memtec services at Lancaster General since 1996. One of the primary reasons for our selection is cost but not at the sacrifice of quality; Memtec offers both. Memtec has been and stays competitive in their contractual pricing. The Field Service Representatives are extremely knowledgeable and maintain a great sensitivity to the response time of our repair calls. They are very much aware of how we use our equipment, and the urgency in getting the problem corrected and the piece of equipment back in service. Response time is also key in our selection and have never been disappointed in the attention given to our account. The FSR’s keep their skills sharp by keeping current with new equipment becoming available in the profession. They have made the connection, understand and appreciate that it is not just a piece of equipment, but also a patient at the other end of things. Memtec maintains a healthy balance of parts on hand, so that our equipment isn’t out of service simply because a part needs to be ordered. They have proven themselves trustworthy, reliable and dependable in our years together and have genuinely enjoyed the relationship over the years.”

David E. Craig, M. Div, BA, CHL, CRCST

Lancaster General Hospital | Sterile Processing Department

Wills Eye initiated the development of a regional surgery center network approximately 15 years ago.  We have had the good fortune to work with Terry Ford from the very beginning.  Terry has installed and maintained our equipment during this period in a very professional and efficient manner.  Originally as a technician, and today thru Memtec Services, Terry has provided reliable, timely and cost effective services to our centers.  I rely on Terry for an honest evaluation or a situation and a reasonable course of correction.

In regard to operating room equipment, we have purchased refurbished and new equipment from Memtec.  In every case the equipment has functioned as promised and we have been completely satisfied with the price, installation and operation.

Memtec continues to provide excellent personalized services at a substantial savings to our centers.  I would strongly recommend Memtec Services to anyone who has a requirement for operating room equipment, maintenance, or service.

Mark Porter

Director of Business Development

Wills Eye Surgical Network